Job Market Paper
Customer Recognition Beyond Prices: Service Priority in Congested Markets
Summary. This paper studies how customer recognition affects market outcomes when purchase history determines both prices and service priority in congested markets. In a two-period Hotelling duopoly, congestion makes the profit and consumer-surplus effects of customer recognition ambiguous even when service itself is history-neutral. The direction of priority matters: loyal priority reduces switching, raises loyalty prices, and lowers poaching prices, while poached priority has the opposite effects and can reverse the usual price ranking. Within the maintained interior comparison, strict loyal-first service maximizes symmetric firm profit, consumers prefer a bias toward poached customers, and no recognition yields higher welfare.
Working Papers
Renewal Timing in Behavior-Based Price Discrimination
With Stefano Colombo and Rosa-Branca Esteves. Submitted.
Welfare Effects of Overlapping Ownership in Supply Function Competition
With Eray Cumbul. Revise and resubmit, Rekabet Dergisi (Competition Journal).
Publications
Information Economics and Policy, 73, 101178, 2026.
With Arijit Mukherjee. The B.E. Journal of Economic Analysis & Policy, 25(1), 115–125, 2025.
Economics Bulletin, 45(3), 1441–1450, 2025.
Economics Bulletin, 45(3), 1451–1456, 2025.